Community effects

Many of DEG’s direct customers also engage in voluntary activities. This form of social commitment is particularly important because many communities face inadequacies in areas such as education, healthcare and basic infrastructure. Through their initiatives, the majority of DEG customers help to supplement existing public services or generate additional momentum. In doing so, they play a valuable role in strengthening local communities and boosting sustainable development in their regions.

88% of DEG’s direct customers support charitable projects and have provided more than EUR 350 million in support to local communities. If required, DEG advises its customers on how they can improve their community engagement.

Of these customers, 42% pursue a particularly sustainable and strategic approach, for example through education and health programmes for local communities, by promoting local employment and sourcing and by actively involving relevant stakeholders, for instance through benefit-sharing models and company-affiliated foundations.

However, the full potential of voluntary community engagement will only be reached if the potential impact of business activities on local communities is dealt with responsibly. Potential negative impacts on local residents’ health and safety must be avoided or appropriately mitigated. Responsible business practices require active dialogue with local residents in order to understand their perspectives. DEG therefore requires its customers to put in place a community management system that is commensurate with the level of risk and includes a complaint mechanism. This kind of structured complaints management system demonstrates an institution’s commitment to transparency and responsible business conduct.

84% of the companies and project financings in DEG’s portfolio have implemented community, health and safety management in line with DEG’s environmental and social standards.

85% of DEG’s direct portfolio companies have set up a complaints management mechanism.

Economic and/or physical resettlements were unavoidable in 35 out of a total of 226 companies financed and project financings. DEG assesses such cases negatively in the DERa, contractually agrees on resettlement plans with the customers in accordance with international standards and monitors them.

Education, healthcare, and waste and water management for local communities

Name: Dos Pinos
Invested volume (in USD): 50 million

Country: Costa Rica
DERa category: Community effects

Established in 1947, Dos Pinos is the largest dairy company in Costa Rica and among the largest agribusinesses in Central America. As a cooperative, it is owned by around 1,800 associated farmers and workers. Most members are medium-sized local farmers with an average of ten hectares of land. In total, the cooperative comprises around 5,000 employees. Dos Pinos products can be found in shops and supermarkets throughout Central America and the Caribbean. As an employer and cooperation partner, the company generates local income and is committed to local communities. For example, the company has contributed approximately EUR 500,000 towards education, health and sustainable waste management.

DEG has been working with Dos Pinos for many years and most recently provided the company with a long-term loan of USD 50 million in 2025 to enable the expansion of production capacity and cold and distribution chains in Central America. In addition, Dos Pinos has already made extensive use of DEG’s advisory services, for example to improve water management and to further increase the energy and resource efficiency of its production processes and logistics. DEG is also providing advisory services for Dos Pinos’ current financing with advice focusing on developing sustainability management and sustainability reporting.

The investment contributes to SDGs 8, 12 and 13.

The DERa categories